Knowledge and wisdom may spring up fresh and green from the Holy City of the Heart

faqs

Frequently Asked Questions

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What services do you provide?

At City of the Heart Psychological Services, we provide comprehensive mental health services including individual therapy, psychological assessments, diagnostic evaluations, and treatment planning. Our clinicians work with children, adolescents, and adults to support emotional well-being, behavioral concerns, and mental health conditions.

How do I schedule an appointment?

You can schedule an appointment by:

  • Calling our office
    • 951-928-6326
What should I expect during my first session?

Your first appointment is typically an initial assessment. During this session, your clinician will:

  • Review your concerns and symptoms
  • Discuss your history and background
  • Identify goals for treatment
  • Determine the best therapeutic approach

This helps us create a treatment plan tailored to your needs.

Are services confidential?

Yes. All therapy sessions are confidential and protected by privacy laws, including HIPAA. Information shared during sessions will not be disclosed without your consent except in situations required by law (such as safety concerns).

Do you provide telehealth services?

Yes. Telehealth appointments may be available depending on the provider and the client’s needs. Telehealth allows clients to receive services remotely through secure video sessions.

What is the cancellation policy?

If you need to cancel or reschedule an appointment, we ask that you notify our office at least 24 hours in advance. Late cancellations or missed appointments may be subject to a fee.

How long are therapy sessions?

Most therapy sessions are 45–60 minutes. Some services, such as assessments or specialized evaluations, may take longer depending on the testing required.

Do you provide psychological evaluations testing?

Yes. Our clinicians provide psychological and diagnostic evaluations for various concerns, which may include learning difficulties, behavioral concerns, ADHD assessments, and other mental health evaluations.

Do you offer services for children and families?

Yes. Our clinicians work with children, adolescents, adults, and families. We aim to provide supportive care for individuals at every stage of life.

How do I know if therapy is right for me?

If you are experiencing emotional distress, stress, behavioral challenges, or simply need professional guidance, therapy can be a helpful step. Our clinicians provide supportive and non-judgmental space to help you work toward personal growth and well-being.

Do you accept court-ordered therapy?

City of the Heart Psychological Services may accept court-ordered therapy only if our practice is specifically listed on the official court documentation. A copy of the court order must be provided for review prior to scheduling any appointments. Please note that acceptance of court-ordered cases is subject to clinician availability and confirm that the services requested fall within the scope of our providers’ practice.